Shipment & Delivery
All orders are put into process after payment confirmation within 24 hours. All orders are sent via DHL EXPRESS or PTT. You are being informed about your parcel tracking number via your registered email address on our system.
In case of not having stock for limited products, paid amount would be returned as Coupone Code or to your paid method.
We are responsible for all delivery charges of the orders however customs clearance and tax charges which your government performed are belonged to buyer. We will ship items with ETD Commercial Invoice and Packing List. If you need any other documents for cargo clearance please inform us before shipment.
Products would be dispatched in about 1-3 days due to availability of your order, special situations or custom made inquires. Delivery takes 1-7 days (generally 3-5 days) to any worldwide location.
Terms & Conditions – Return Policy
Our return and refund policy is simple and fair. Terms and Conditions prepared with our 100% Customer Satisfaction policy.
1- All returns must be informed within fourteen (14) days of your receipt of the ordered merchandise. Item(s) must be in original, unused condition. You just need to inform us in first 14 days after receipt your order if you wish to return. After that you must return back to us in 30 days after delivery. All returns must shipped back via DDP incoterms.
2- NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN USED OR DAMAGED BY CUSTOMER CONDITION. CUSTOM MADE AND ONE OF A KIND PRODUCTS ARE NOT RETURNABLE. EARRINGS ARE NON REFUNDABLE OR NON EXCHANGABE FOR HYGENE REASONS.
3- Shipping and handling charges are non-refundable, and customer is responsible. If you want to return the product because you have changed your mind, USD 25.00 and any additional charges, will be reduced from total refund amount due to free shipping charges. Return shipping cost under customer responsibility and returned items must ship back to origin of shipping. If you want to return product due to our mistake we will cover all shipping charges and you will be refunded for full amount.
4- We are shipping items with Express Courrier to provided address by customer. We cover all shipping charges but we are not responsible for your country customs clearance progress or tax and duty charges.
5- If you are entitled to a refund, your refund will be credited back to you as a coupon code immidiately to use another order or your original method of payment within 30 business days of receipt, except during and after holiday season, during which processing may take up to 15 business days. Please give us an information about refund by e-mail.
6- If an item you order is no longer available, we will attempt to contact you to let you know. We will offer you upgrade for free of charge. Due to your decision we will send you upgraded item or refund full amount.
7- The Customer cannot use the right of return for the goods, which are produced or changed or specialized by making additions so as to make those goods customized for personal use in accordance with the special requests and demands of the consumer. Handmade products are non refundable. Special Deals Season orders like Ramadan, Eid, Black Friday etc. or special discount applied orders are non-refundable.
8- Artisans can make slightly changes on designs for durable and strong pieces as they are handmade and art. Stone sizes may 10% tolerance for handmade jewelry products. We are not able to give warranty for colour tonnes (lighter-darker etc.) since we are using real and genuine gemstones. We are not able to give warranty for stone patterns aswell.
9- The Customer may cancel the purchasing transaction. The cancelling operation must be performed during the weekday until 6 p.m. if still processing stage. In case the product is already given to courier or preparing stage, when the order is cancelled, (USD 25.00 per jewelry products, $15 per jewelry for certificate) would be deducted from the refund. If order returned back after 30 days of delivery only store credit can be applied as remaining refund amount.
10- The Customer has the right to reject the courier in case s/he recognizes that the delivered product is damaged. In such cases, the BUYER opens a demand file. Once the SELLER determines that the product defect was happened before the courier and the delivery, after the damaged product arrived to the KatreSilver.com store, it takes 7 working days to replace and resend the product to the courier company.
11- You can send email to “[email protected]” for your Return & Refund inquiry. Please don’t forget to mention your order number and registered e-mail address.
12- All prices mentioned at website as United States Dollar.
13- By shopping from Katre Silver you confirm that accept above terms and conditions.
Contact us at suppo[email protected] for questions related to refunds and returns.